Frequently Asked Questions
What is your return policy?
You have 14 days from the date you receive your order to cancel your purchase without giving a reason.
If you would like to return an item, please contact us within this period at petaldamage@gmail.com. We will then provide you with instructions on how to return your order.
The cost of returning an item is generally the responsibility of the customer. Items should be handled with care and only tried on or inspected to the extent that would be possible in a store.
Once we have received and inspected your return, we will issue a refund to your original payment method.
If you receive a damaged or incorrect item, please contact us as soon as possible at petaldamage@gmail.com.
Are some purchases excluded from exchanges?
For certain items, we may not be able to accept returns. These items will be clearly marked before purchase.
When will I receive my order?
We aim to ship your order as quickly as possible. Once your package is on its way, you will receive a shipping confirmation by email with further delivery information.
Delivery times may vary depending on the shipping destination and the carrier.
Where are your products made?
Our pieces are curated vintage & thrifted finds — carefully selected from various second-hand sources and flea markets. Since these are previously produced vintage and second-hand garments, individual pieces come from different countries and eras.
Each piece is personally selected by us and carefully checked for its unique character and condition. ♡
How much is shipping?
We ship within the EU.
- 🇦🇹 Austria: €5.99
- 🇪🇺 EU: €6.99
- Free shipping on orders over €250
The exact shipping cost will also always be shown at checkout before you complete your purchase.