Shipping policy
Shipping Area
We ship within the European Union.
International shipping outside the EU may also be available on request. If you are located outside the EU, please contact us before purchasing so that we can check whether shipping to your country is possible and calculate the applicable shipping costs and any known customs or export-related charges.
For Instagram DM orders, the exact shipping cost and total purchase price will always be confirmed with you before payment.
Shipping Costs
For standard EU shipping, our current shipping rates are:
Austria: €5.99
European Union: €6.99
Free shipping: on orders over €250.
For international orders outside the EU, shipping costs depend on the destination, package size and shipping provider. The applicable shipping cost will be communicated before you decide to purchase.
Any customs duties, import taxes or other charges imposed by the destination country are generally the responsibility of the customer. These charges are determined by the destination country and are outside our control.
Order Processing
We aim to process and ship orders within 1–3 business days after payment has been received.
Once your order has been shipped, you will receive a shipping confirmation by email. If tracking is available for your shipment, the tracking information will be included.
Delivery Times
Delivery times depend on the destination country and the shipping carrier.
For orders within the EU, delivery normally takes approximately 2-7 business days after dispatch.
For international orders outside the EU, delivery times may vary depending on the destination, carrier and customs processing.
We will ship your order without undue delay and within the delivery period agreed with you. Unless a different delivery period has been agreed, the statutory delivery period applies.
Delays may occasionally occur due to circumstances beyond our reasonable control, such as carrier delays, customs processing or unusually high shipping volumes.
Delivery Address
Please make sure that your delivery address is complete and correct when placing your order.
If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, any additional shipping costs that arise may be charged to the customer to the extent permitted by applicable law.
Damaged or Incorrect Items
Please check your order after it arrives.
If your item arrives damaged, you receive the wrong item, or you discover a defect that was not disclosed in the listing, please contact us as soon as possible at:
If possible, please include photographs of the item and its packaging so that we can assess the issue and find an appropriate solution.
Your statutory consumer rights remain unaffected.
Returns
For information about returns and the statutory right of withdrawal, please see our Refund & Right of Withdrawal Policy.
In the event of a valid withdrawal, the customer is generally responsible for the direct cost of returning the goods, provided that the customer was properly informed of this obligation.
Environmentally Friendly Delivery
Where environmentally friendly delivery options are available to us through our shipping providers, we may offer them as an alternative to standard delivery.
Contact
Petal Damage
Lisa Pfeiffer
Rusterstraße 2
7072 Mörbisch am See
Austria
Email: petaldamage@gmail.com