Terms of service

1. About Petal Damage

These Terms of Service apply to purchases made from Petal Damage, operated by:

Lisa Pfeiffer – Einzelunternehmen

Rusterstraße 2

7072 Mörbisch am See

Austria

Email: petaldamage@gmail.com

Phone: +43 664 88789833

Petal Damage sells vintage and pre-owned clothing, accessories and selected designer pieces to consumers.

2. Products and Product Descriptions

We make every effort to describe and photograph our items as accurately as possible.

Because our products are often vintage, pre-owned or previously worn, individual items may show signs of age, wear, fading, repairs or other characteristics consistent with their age and previous use.

Any noticeable imperfections, flaws or signs of wear that are known to us will be described and/or shown in the product listing or photographs.

The condition of each item should therefore be considered together with its individual description and photographs.

3. Orders and Contract Formation

Orders placed through Instagram or other direct communication are concluded individually between you and Petal Damage.

Before payment, we will provide you with the relevant order information, including the item, price, shipping cost and total amount payable.

The purchase contract is concluded when we accept your order and payment is received.

For purchases made through third-party platforms such as Vinted, the applicable platform terms and procedures also apply.

4. Prices and Payment

All prices are stated in euros (€) unless otherwise indicated.

The total price, including applicable shipping costs, will be communicated before payment.

For Instagram orders, payment is currently made via PayPal unless otherwise agreed.

For international orders, any applicable customs duties, import taxes or other charges imposed by the destination country are generally the responsibility of the customer.

5. Shipping and Delivery

Shipping information, available destinations, shipping costs and estimated delivery periods are described in our Shipping Policy.

For individual orders, the applicable shipping cost and total price will be confirmed before payment.

We aim to process orders within 1–3 business days after payment has been received.

Delivery times depend on the destination and shipping provider. We will ship orders without undue delay and within the agreed delivery period.

Your statutory consumer rights regarding delivery and loss or damage during shipment remain unaffected.

6. Right of Withdrawal and Returns

Consumers purchasing online generally have a statutory 14-day right of withdrawal where applicable.

The conditions and procedure for exercising this right, including information about return shipping costs and refunds, are set out in our:

Refund & Right of Withdrawal Policy

Nothing in these Terms of Service limits or excludes a statutory right of withdrawal.

7. Statutory Warranty

Your statutory consumer warranty rights apply to purchases where required by applicable law.

For used and pre-owned goods, a shorter statutory warranty period may be agreed individually with the consumer where legally permitted.

Characteristics, signs of age or wear, and imperfections that were clearly described or shown before purchase are not considered defects merely because they are characteristics of the item that were disclosed before the contract was concluded.

Nothing in these Terms excludes or limits mandatory statutory consumer rights.

8. Damaged, Incorrect or Defective Items

If you receive an incorrect item, an item damaged during delivery, or discover a defect that was not disclosed before purchase, please contact us at petaldamage@gmail.com as soon as possible.

Please provide a description of the issue and, where appropriate, photographs so that we can assess the situation and provide an appropriate solution.

Your statutory consumer rights remain unaffected.

9. International Orders

International orders outside the European Union may be accepted on request.

Before payment, we will confirm whether shipping to the destination is possible and provide the applicable shipping costs and any known additional charges.

Customs duties, import taxes and other charges imposed by the destination country may apply and are generally the responsibility of the customer.

For orders outside the EU, voluntary returns for change of mind are not offered unless mandatory consumer law applicable to the order provides otherwise.

10. Intellectual Property

The photographs, texts, graphics, logos and other original content published by Petal Damage are protected by applicable intellectual property laws.

They may not be reproduced, copied, distributed or commercially used without our prior permission, except where permitted by law.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business or applicable legal requirements.

The version applicable to a purchase is the version in effect when the relevant contract is concluded, unless mandatory law requires otherwise.

12. Applicable Law and Consumer Rights

Austrian law applies to the extent permitted by applicable law.

Nothing in these Terms limits mandatory consumer protection rights that apply in the country where the consumer is protected by applicable law.

13. Contact

If you have questions about these Terms or your order, please contact:

Petal Damage