Refund policy
EU Orders – 14-Day Right of Withdrawal
If you are a consumer located in the European Union and purchase an item from us online, you generally have the legal right to withdraw from your purchase within 14 days of receiving the goods, without having to provide a reason.
To exercise your right of withdrawal, please contact us at petaldamage@gmail.com within the 14-day withdrawal period and clearly inform us that you wish to withdraw from your purchase.
You may use the model withdrawal form provided below, but you are not required to use it.
After informing us of your withdrawal, you must send the goods back to us without undue delay and no later than 14 days after notifying us of your decision to withdraw.
Return shipping
The direct cost of returning the goods is generally the responsibility of the customer.
Please contact us before sending your return so that we can provide you with the appropriate return instructions and address.
Condition of returned items
You may inspect and handle the item to the extent necessary to determine its nature, characteristics and functioning.
Please return the item in the condition in which you received it. If the item has been used or handled beyond what is necessary for such an inspection and this results in a loss of value, you may be responsible for that diminished value to the extent permitted by applicable law.
As our pieces are often vintage, pre-owned or previously worn, they may naturally show signs of age and wear. Any noticeable imperfections, flaws or signs of wear that were known and disclosed in the item description or photographs are not considered defects.
Refunds
If you validly exercise your right of withdrawal, we will reimburse you for the payments we have received from you, including the cost of standard delivery to you.
If you chose a more expensive delivery method than the least expensive standard delivery option we offered, we are not required to reimburse the additional cost.
We will issue the refund without undue delay and, in any event, no later than 14 days after receiving your withdrawal notification. We may withhold the refund until we have received the returned goods or until you have provided evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase, unless another method has been agreed upon.
Damaged, incorrect or defective items
Please inspect your order after receiving it and contact us as soon as possible if:
- the wrong item was sent;
- the item arrived damaged; or
- the item has a defect that was not disclosed in the listing.
Please provide photographs and a description of the issue so that we can assess it and determine the appropriate solution.
Your statutory consumer rights regarding defective or non-conforming goods remain unaffected by this policy.
Please note that normal signs of age, wear and use that were clearly disclosed in the listing are not considered defects.
Orders Outside the EU
For customers located outside the European Union, we do not offer voluntary returns for change of mind.
However, this does not exclude or limit any mandatory consumer rights that may apply under the laws applicable to your order.
If you are located outside the EU and have questions regarding returns or your consumer rights, please contact us before placing your order.
Exchanges
We do not offer direct exchanges.
If you wish to purchase a different item, you may return the original item where a return right applies and place a new order separately.
Model Withdrawal Form
You may use the following form to exercise your right of withdrawal, although its use is not mandatory.
To:
Petal Damage
Lisa Pfeiffer
Rusterstraße 2
AT-7072 Mörbisch am See
Austria
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Item(s): __________________________
Ordered on: ______________________
Received on: _____________________
Name of consumer(s): ______________
Address of consumer(s): ____________
⸻
Date: _____________________________
Signature (only if this form is notified on paper): __________________
Legal Warranty
All goods are covered by the statutory consumer warranty rights applicable under Austrian law and EU consumer protection law.
These statutory rights are not limited or excluded by our return or refund policy.
For vintage and pre-owned items, characteristics and signs of age or wear that were clearly described or shown before purchase are not considered defects.